FAQ's


Orders

Can I order human portraits?

Yes! We are happy to do portraits of anyone. Prices for pets applies to humans too.

How long does it take for a portrait to be made?

Every portrait is unique and some may take longer than others. Please allow two weeks for us to process your order. Photo gifts in addition to the portrait will require longer processing time. We will do our best to accomodate rush orders for special occasions.

What forms of payment can I use?

We currently accept Paypal, which is very convenient form of payment.

Shipping / Returns

Do you ship internationally?

We will accept international orders on a case-by-case basis. Please contact us for a shipping estimate.

How much is shipping?

We can provide a shipping estimate once you provide us with your order information.

I've changed my mind, can I get a refund?

You are eligible for a partial refund depending on how far along your portrait is. Each portrait takes a considerable amount of time and effort to produce. If you ordered photo gifts, those will be 100% refunded unless they have already been printed.

Can I return photo gifts?

No. If they are defective (or the wrong size for apparel), we will exchange them.

Privacy / Ownership

Who holds the right to my portrait?

You can do whatever you like with the portraits that we make for you. We reserve the right to display your portrait on this site and in advertisements. We will honor requests to not display your portrait.

Will my photographs be shared with anyone?

No, the photographic references you send to Gallery Paws will not be shared with anyone under any circumstance.

How will my personal information be used?

We save your personal information, such as your name, address, e-mail, and photographs for the sole purpose of processing your order. We do not sell or share any of this information.